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Re: I get "Connect printer to update HP Instant Ink status." error message, but the printe

well, I am still on hold with HP, for the past 20 minutes. I canceled HP Instant Ink subscription a few weeks ago and I still get this message. I will keep waiting.... and then maybe buy a new printer if they cannot resolve this issue. 

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Re: I get "Connect printer to update HP Instant Ink status." error message, but the printe

@ab22747

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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Re: I get "Connect printer to update HP Instant Ink status." error message, but the printe

I am still on hold, at 47 minutes.....  

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Re: I get "Connect printer to update HP Instant Ink status." error message, but the printe

@ab22747 

 

Please check your private messages so that the escalation team can review your concerns.

 

Cheers

I work on behalf of HP
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Re: I get "Connect printer to update HP Instant Ink status." error message, but the printe

Hello, I have responded via private message. Thanks! 

I am an HP employee.
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