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Honor Student
Posts: 2
Member Since: ‎05-18-2017
Message 1 of 4 (175 Views)
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Re: Unable to reset Embedded Web Server (officejet pro 8720) username and password

I have exactly the same issue with my OfficeJet Pro 8725. I can only see the cartridge status and the network status, all other options require me to log in and all login names and passwords are rejected. I found out how to get into the reset menu (4 times back key) and tried the partial reset and the semi-full reset. After setting up the printer the EWS page ask for a name and password again and nothing is accepted. Do I have to uninstall all software and reinstall it again or am I making another mistake?

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Re: Unable to reset Embedded Web Server (officejet pro 8720) username and password

Hello, @pjthys – Hope you are well Smiley Happy


Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

 

I understand your printer is asking for an administrator password. Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:
 

All you have to do is RESTORE NETWORK DEFAULT settings on the front control panel - follow this path on the front panel of your 8725 Wireless: Setup Menu> Network> Restore Network defaults, this will reset them to default

 

1) password access requirement is turned OFF

2) username default is ADMIN

3) password is BLANK

 

If the issue persists, then we will have to completely reset the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.


Please let me know if this resolves the issue, or if you require further assistance.

Cheers Smiley Happy


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HP Support Agent
Posts: 9,138
Member Since: ‎07-14-2016
Message 2 of 4 (149 Views)

Re: Unable to reset Embedded Web Server (officejet pro 8720) username and password

Hello, @pjthys – Hope you are well Smiley Happy


Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

 

I understand your printer is asking for an administrator password. Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:
 

All you have to do is RESTORE NETWORK DEFAULT settings on the front control panel - follow this path on the front panel of your 8725 Wireless: Setup Menu> Network> Restore Network defaults, this will reset them to default

 

1) password access requirement is turned OFF

2) username default is ADMIN

3) password is BLANK

 

If the issue persists, then we will have to completely reset the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.


Please let me know if this resolves the issue, or if you require further assistance.

Cheers Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎05-18-2017
Message 3 of 4 (127 Views)

Re: Unable to reset Embedded Web Server (officejet pro 8720) username and password

I did do exactly what you said in your private message already, I did it again, no luck, and again, no luck, and again, no luck. But somehow there was a new option in the normal menu to reset the network, and that worked. Unfortunately I don't know how I got there, but in the end, all works well again. I'm not gonna put a password on my EWS again :-)

HP Support Agent
Posts: 9,138
Member Since: ‎07-14-2016
Message 4 of 4 (112 Views)

Re: Unable to reset Embedded Web Server (officejet pro 8720) username and password

Hello, @pjthys

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue Smiley Happy
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow Smiley Happy​​​

DVortex
I am an HP Employee

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