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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Mobile Printing & Cloud Printing
- Re: how do i put my printer online?
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05-26-2017 04:19 PM
I know of nothing that I might have done to put my printer offline. It is an HP 6830 Po
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Accepted Solutions
05-26-2017 06:35 PM
Please provide the following relevant information so someone can help including:
Printer Model – done
Operating System of computer -
Detailed Problem Description including all network devices (extenders, switches)-
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -
Make and model number of router(s) and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? –
Is the printer plugged directly into the wall outlet? Do not use any UPS, power strip or surge protector. Yes this WILL cause the printer to drop offline and print strangely.
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –
Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? Do you have a valid IP address?
05-26-2017 06:35 PM
Please provide the following relevant information so someone can help including:
Printer Model – done
Operating System of computer -
Detailed Problem Description including all network devices (extenders, switches)-
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -
Make and model number of router(s) and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? –
Is the printer plugged directly into the wall outlet? Do not use any UPS, power strip or surge protector. Yes this WILL cause the printer to drop offline and print strangely.
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –
Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? Do you have a valid IP address?
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