Server Connection Error-1

[Steve-48_06]

My printer is working fine for the most part.  I can scan documents to my computer, I can print pages, no problem.  I recently tried to print from my Display Screen on the printer using "QUICK FORMS".  I am getting an error message "Server Connection Error -1".  It is not allowing me to print from these icons.  I have run diagnostics and everything seems to be OK.  All of the network test are coming back PASS.  On the Results Page I see the following, WIRELESS ON (Pass) WIRELESS WORKING (Pass) SIGNAL QUALITY (excellent).  CONNECTIVITY- 

[A4Apollo · Accepted solution]

Hi! @Steve-48_06, Thanks for stopping by the HP Support Forums!
 
I understand you have issues printing from the printer control panel.
 
Don't worry I'd like to help you out.
 
Did you make any changes to your printer?

As you mentioned when you print from printer control panel you are getting Server Connection Error -1 error on your printer.

Try updating the email address and password in EWS page.
 
Please try assigning a static IP to your printer and check if the issue persists.
 
 Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen, you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.

Also, try updating the printer firmware and check if it helps.

Link to update the printer firmware.

If the issue still persists try the steps recommended below.

Please try the steps mentioned below.
 
1. Select Web Services on the front panel., then Settings.
2. Select 'remove web services' and wait for the services to be eliminated.
3. Once this is complete, you will return to the home page.
4. Select the Web Services icon on the printer and go through the steps to setup Web Services once again.
5. You will be provided a more recent code. Later on, you can utilize this code to add the printer to your eprintcenter.com/ hpconnected.com account utilizing this code.
6. You may or may not be required to create a different email address.
7. Try another scan to email utilizing the app.
  

Try running print and scan doctor on your PC.

Refer this article to know more information about running print and scan doctor on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!
Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Steve-48_06]

MrRobot:  I tried the first solution that you suggested and it didn't work.  Tried solution #2.  Deleted Web Services and then reinstalled it.  That was the perfect fix.  Everything is working as it should.  Thanks very much for your help.  Steve-48_06

[A4Apollo]

Hi! @Steve-48_06, You're welcome and thanks for your prompt response.

I am very happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂