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Server Connection Error 403 on Photosmart 6520

Photosmart 6520

Used to be able to scan to email. Will no longer work. Get "Server Connection Error 403". Internet is connected, but no scan to email. Have unplugged, reset to factory settings, assigned a manual DNS IP Address to 8.8.8.8 and secondary to 8.8.4.4. and it still will not work. HELP!!!!

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Server Connection Error 403 on Photosmart 6520

Hey @LoriK1,


Welcome to the HP Support Forums!

 

I see that you are having some issues with a Server Connection error when using Scan to Email on your Photosmart 6520 e-All-in-One Printer. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. On the printer click on the Web Services icon that looks like a tablet with a phone beside it.
  2. Click on Settings.
  3. Click on Remove Web Services.
  4. Click on the Web Services icon again.
  5. Click on Setup and Yes.

Please let me know the results after following the above. If you can use Scan to Email, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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Server Connection Error 403 on Photosmart 6520

Photosmart 6520.  When trying to scan a document to my email, I am now getting error message 403 saying cannot connect to server.  When I get to #5 on the instructions below, my printer screen continues to show "connecting" and it will not get out of this cycle.

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Server Connection Error 403 on Photosmart 6520

I think the 403 error is access denied.

Did you change your email password without updating it on the Email settings of the printer?

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Server Connection Error 403 on Photosmart 6520

Screenshot (46)_LI.jpg

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Server Connection Error 403 on Photosmart 6520

My mistake, it's the same setting under the SCAN tab.

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