04-08-2018 07:28 AM
The HP 1536 printer is found on my WIFI and the software install all goes well until it goes to the final step to "register" the printer with HP. That's when it goes into an endless loop. If I try and end it or get out of the program, it says install was stopped. I've tried several times with deleting all the HP 1536 drivers and downloading again with the ame results. Any ideas? Thanks
Solved! Go to Solution.
04-09-2018 09:06 AM
Welcome to the HP Forums :)
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand the software update for the printer drivers isn't going through.
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you reinstall the drivers/software from root level to avoid the issue? (I've mentioned how to perform a root level reset below)
Have you considered using the Windows built-in drivers?
While you respond to that, here's what I recommend you do:
I recommend you delete the driver at the root level and retry, follow the steps below:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click here to access the HP website, find the drivers compatible with your windows and install it.
If the issue persists, please go ahead and install the windows built-in drivers:
If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.
Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.
See the Frequently asked questions in this document for additional information, including how to scan using this driver.
(By the end of this article all the issues should be resolved)
Do get back to me as I have a few more tricks up my sleeve,
As I will follow up to ensure your concern is resolved,
That said, If I have helped you resolve the issue,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
followed by clicking on 'Accepted as Solution'
And Have a great day Ahead!
I am an HP Employee
04-16-2018 07:41 AM
Thank you for the update,
I appreciate your time and efforts,
I'm glad I could contribute towards identifying and leading you towards the solution for this concern.
Thanks for taking the time to let the community know that you accept my suggestions,
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time ;)
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
Take care now and do have a fabulous week ahead. :)
I am an HP Employee