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‎04-01-2020 04:15 PM

HP Recommended

I seem to have gotten a legitimate PIN reset notice (it looks like one I received from 2015 when I last used the service) but I don't think I have the printer anymore. I just want to know if there is a security risk, and should I try to stop it somehow?

3 REPLIES 3

‎04-02-2020 10:19 AM

HP Recommended

Hi @Sabertoof

 

Welcome to the HP Support Community. I'd be happy to assist you with the HP Cloud issue. 

 

Please try these steps -  HOW TO REMOVE A PRINTER FROM YOUR HP CONNECTED ACCOUNT

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎04-15-2020 04:09 PM

HP Recommended

I didn't get to this, sorry. I followed the video but it didn't display any printers. Maybe it's been reappropriated by whoever has it?

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‎04-16-2020 12:28 AM

HP Recommended

@Sabertoof

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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