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Something seems to be wrong with my cartridge mechanism - Keeps getting stuck

HP Recommended
HP ENVY Photo 7155
Mac OS X 10.11 El Capitan

I attempted to print something; I got an error message saying "The Print Carriage Cannot Move, open the cartridge access door, clear any paper jam, or obstruction and select OK"

I did this, and cleared the paper that was stuck; cleared the jam and attempted to print again.  The cartridge moved again, but after hear a series of noises (some clicking), the cartridges went all the way to the left.  Then I got the same error message.

 

I can move the cartridges, but something doesn't look right when looking at it.  I have a photo.  I don't know how to fix troubleshoot this.  Can somebody help? (see photos below)...

 

ErrorMessage.JPGOpenDoor.JPG

 

I pulled something off that was stuck to the right of the cartridges; like a little strip of paper that may belong there (or not).  Tried again, same thing.

4 REPLIES 4
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HP Support Agent
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@Trudijane, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Hello,

I am unable to open the links that you provided - it says access denied.

I would like to be able to at least bring the printer somewhere to see if it's worth fixing or not - I'm not sure where to go and having trouble reaching any HP representative.

 

Before I began troubleshooting on my own (which made it worse) I tried reaching support from HP, but I wasn't able to by E-mail or calling ... so I tried on my own. 

 

I went to paper jam occurring over & over again - to that blue screen withe error message flashing. I hate to just trash it as it's not very old.

Thanks.

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Just to add a photo of the NEW error message after I started troubleshooting and probably did something wrong .......All the icons on the screen are flashing (as well is the WiFi Icon)

BlueFlashingScree.JPG

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HP Support Agent
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@Trudijane

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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