05-18-2017 10:16 AM
Envy 4500 has stoped printing wireless from my laptop. It still prints using UBS .
Also it prints wireless from my phone and tablet without the UBS attached.
Solved! Go to Solution.
05-19-2017 12:01 PM
Hello, @Dennis4113 – Hope you are well :)
Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!
I understand that you are facing issues while printing wirelessly to your Envy printer from the laptop. This looks like a driver issue on your PC. Simply follow the steps below to try and fix this:
- Unplug the USB cable from the printer and computer if present.
- Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
- Restart your computer.
- Now click on http://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe to download and install the printer drivers.
- In the connection type window, select “Wireless” and continue with the on-screen instructions to finish the setup.
- Try printing once done.
Those steps should do the trick, let me know the outcome!
Good luck :)
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