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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Trouble logging in to WiFi router
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09-19-2018 09:57 AM
Tried several times to connect printer to my router. It does not accept the correct password input. Tells me password is incorrect. Have already double checked the router password. It is being input correctly. Signal quality is good. Not connecting to a computer, connecting to wireless devices. No problem connecting directly from wireless device to printer. Cannot Connect from printer to router.
Solved! Go to Solution.
Accepted Solutions
09-20-2018 11:35 AM
Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.
Resetting the printer network settings may resolve the issue, let's try these steps:
1.) Unplug your modem/router and leave it powered off.
2.) Restart your printer, from the printer control panel, swipe right and then touch ( Setup ). Touch Network Setup, touch Restore Network Settings.
3.) Power off your printer
4.) Reconnect your modem/router and wait for it to re-establish its internet connection.
5.) Power on your printer.
6.) From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
7.) Touch ( Settings ).
8.) Touch Wireless Settings, touch Wireless Setup Wizard. Follow the display instructions to complete the setup.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
09-20-2018 11:35 AM
Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.
Resetting the printer network settings may resolve the issue, let's try these steps:
1.) Unplug your modem/router and leave it powered off.
2.) Restart your printer, from the printer control panel, swipe right and then touch ( Setup ). Touch Network Setup, touch Restore Network Settings.
3.) Power off your printer
4.) Reconnect your modem/router and wait for it to re-establish its internet connection.
5.) Power on your printer.
6.) From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
7.) Touch ( Settings ).
8.) Touch Wireless Settings, touch Wireless Setup Wizard. Follow the display instructions to complete the setup.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
09-24-2018 02:28 PM
You are welcome 🙂 Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!
I am an HP Employee
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