Unable to communicate with printer deskjet2600 and Google pixel

[Natalie32]

I am unable to print from my Google pixel mobile device becuase of the error message unable to communicate with printer. All other set up and connections between hp smart app and phone have worked successfully, this error message is received when actually going to perform the print. Have reinstalled app numerous times. Works no problems from my husband's IPhone

[Kumar0307]

@Natalie32, Welcome to the HP Support Community!

• Make sure the printer and the mobile device are connected to the same wireless network.
• This printer supports only 2.4GHz network.

To know how to use and print from HP Smart app, refer to this document.

Alternatively, use WiFi Direct to print and check if that works

Refer to this document to know how.

Note: You will not have the Internet access on your phone while using WiFi Direct.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Natalie32]

Thanks for your response, iv tried both methods and still receiving the same error message of "unable to communicate with printer"

(Husband's IPhone set up still no problems )

[Kumar0307]

@Natalie32

If the printer is connected and working fine with an iPhone or any other device on the network, it seems like an issue with the Pixel phone settings. I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I would request you to contact them for further assistance.

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

[Natalie32]

hi thanks for this however when i follow the instructions the 2 options i get are...

1. i have to pay for telephone support.

2. post a question on this forum (like i already have done)

neither are really acceptable options in my opinion

Natalie

[Kumar0307]

@Natalie32

I have sent you a private message with the details to contact HP Support. Kindly check the same.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.