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Mo-B
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Unable to get Printer to stay connected. Drops connection after 5 minutes -

HP OfficeJet 3830
Microsoft Windows 10 (32-bit)

HP OfficeJet 3830.  Great and inexpensive all in one printer, if only it would stay connected to the wifi.  Printer drops connection after 5 minutes, tried everything, troubleshot till blue in the face, no joy.  Reconnects on printer reboot, so frustrating.

 

Has anyone solved this problem yet?

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B_Will
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Unable to get Printer to stay connected. Drops connection after 5 minutes -

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Mo-B
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Unable to get Printer to stay connected. Drops connection after 5 minutes -

Ok, how do you assign a static IP address?  Not a computer tech, just want printer to work.  Why cant HP disable the sleep mode if that is the problem?

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B_Will
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Unable to get Printer to stay connected. Drops connection after 5 minutes -

I don't have a 3830, so I can't give you step by step, I found these steps in a post for the 3830.

 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address).

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Mo-B
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Unable to get Printer to stay connected. Drops connection after 5 minutes -

This seems to have worked.  A lit bit tricky as you only have 5 minutes to complete the process or the printer disconnects, but with a another boot the printer accepted the manual IP.

 

Thanks for your help.

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B_Will
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Unable to get Printer to stay connected. Drops connection after 5 minutes -

Your Welcome

Glad to be of help.

 

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