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Mac Catalina
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HP ENVY 5560.....just upgraded to Mac Catalina. I'm able to print but not scan. I get an error message: "scanner reported an error" 

 

Please advise!

 

 

1 REPLY 1
HP Recommended

@jharmon64, Welcome to HP Support Community!

 

The full-featured software for the printer is now available. You can download and install the software from here.

 

Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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