Unable to see printer in manage devices

[smurfie123]

Hi.  I have an HP Envy 4500 and have registered it to cloud print apparently but it is not showing up in my devices and I don't know who the owner is.  I assume the owner is myself since I set up the printer when we got it.  Is there anyway I can find the owner details so everyone in my family can access the printer on cloud print.  Or is there anyway to unregister the printer and start again?  Our printer email address is [Personal Information Removed] in case you need this.

Thanks for your help

Suzanne

[Sizzlingsum_13 · Accepted solution]

Hello@smurfie123

Welcome to the HP Forums!

I understand that you need the assistance in setting up and using the hp ePrint -is that right?

I am happy to help you with this issue!

I recommend you try the steps from the link solutions are explained in detail in this document : Click here

Hope this helps, for any further queries reply to the post and feel free to join us again.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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[smurfie123]

Hi thanks for your help. I managed to sort out the problem.

[Sizzlingsum_13]

@smurfie123

Glad that the issue got fixed. You can reach out to HP forum for any issues on your HP products

Have a wonderful day!