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RACHELA218 Student
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WIRELESS PRINTER NO LONGER PRINTS

We just got this wireless printer a few months ago, it's been printing fine until last night.  Tried printing a PDF contract and it came across my screen saying " could not print PDF", Tried printing a Word Doc, came up with an ERROR could not print doc.  Printed a test page from the printer status screen and report shows everything is operational and ready to go, connect to internet and connected to computer.  Very baffled on what is happening or how to fix.  Tried restarting and turning things off...….Any ideas how to fix this?

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HP Support Agent
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WIRELESS PRINTER NO LONGER PRINTS

@RACHELA218, Welcome to HP Support Community!

 

Check if the wireless radio light is ON on the printer. 

Make sure the printer and your PC are connected to the same network.

Do you have any antivirus/security software installed on your PC?

 

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.

  2. Run HPPSdr.exe from the download location on your computer.

  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  4. If a screen prompts you to turn on printer updates, click Yes.

  5. If a screen prompts you to make your printer the default printer, click Yes.

  6. Try to print. If the printer remains offline, continue to the next step.

Set your default printer in Windows 10

  1. Search Windows for devices, and then click Printers & scanners from the list of results.

  2. If it is checked, uncheck the box beside Let Windows manage my default printer.

  3. From the list of printers, click the printer name that matches the name of your printer, and then click Manage. If there are multiple names listed, select the printer that has a status of idle or online.

    Clicking the Manage  selection

  4. Under Manage your device, click Set as default.

    Clicking Set as default

  5. Try to print. If the printer remains offline, continue to the next step.

Check the printer port and Windows services status

 

If your printer uses a WSD port, check the status of Windows Function Discovery services, and then add a TCP/IP port if necessary.

  1. Search Windows for 'control panel' to open Control Panel, and then click View devices and printers to open the Devices and Printers window.

  2. Right-click your printer, select Printer Properties, and then click the Ports tab.

  3. Check if your printer uses a WSD port.

    Printer that uses a WSD port

    • If your printer does not use a WSD port, skip to the next step in this document.

    • If your printer uses a WSD port, continue with these steps.

  4. Search Windows for 'services' to open the Services list.

  5. Scroll down the list to locate Function Discovery Provider Host and Function Discovery Resource Publication, and then check the Status and Startup Type columns.

    • If the status of both services is 'Running' and the Startup Type is 'Automatic', continue to the next step.

    • If the status of the services is blank and the Startup Type is 'Manual', right-click the name, select Properties, set the Startup Type to Automatic, and then click Start under Service status. Click OK, and then continue to the next step.

  6. Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the status.

    • If your printer is no longer offline, the issue is resolved.

    • If your printer is still offline, continue with these steps.

  7. Print a Network Configuration Report from the printer Settings or Wireless menu.

  8. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.

  9. Select Standard TCP/IP Port, and then click New Port.

  10. Follow the instructions to add a new port using the information listed on the Network Configuration Report.

Try printing.

 

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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