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WPA security problem

Deskjet 2540
Microsoft Windows 10 (64-bit)

The "WIRELESS NETWORK TEST RESULTS" sheet says "The WPA security passphrase configured on your HP printer does not match your wireless router setting. " and gives the solution as: " Run the wireless setup from the printer software to re-enter your wireless network WPA security passphrase."  What is the WPA security passphrase?

6 REPLIES 6
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HP Support Agent
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WPA security problem

@gaor

 

Welcome to HP support community.

 

Refer this HP document to find the WPA password:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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WPA security problem

I have tried three times to respond to a reply to my original post concerning inability to connect my printer following the replacement of my router  but none of my messages is appearing in the conversation. What am I doing wrong?

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WPA security problem

I don't have any difficulty in finding the WPA passphrase (Wireless Network Key) but I am not required to enter it. I assumed that this was an item of information which the printer acquired from the computer while the temporary USB connection was in place.

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HP Support Agent
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WPA security problem

@gaor

 

This might require one on one interaction to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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WPA security problem

I have tried this before on advice from "sandytechy20". When I click on the link, a screen headed "HP Customer Support - Contact" is displayed but it disappears and is re-displayed every few seconds and I don't have time to read or respond to it.

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91
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HP Recommended

WPA security problem

I have tried this before on advice from "sandytechy20". When I click on the link, a screen headed "HP Customer Support - Contact" is displayed but it disappears and is re-displayed every few seconds and I don't have time to read or respond to it.

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