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Windows 11 Support Center.
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06-21-2018 05:41 AM
Brand New Printer
Brand New Ink
Joined InstantInk [maybe I'll live to regret it]
Account page:
Ink Levels page has this message:
Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels. See details
Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Center or contact HP Support for unresolved issues.
WHAT?
Solved! Go to Solution.
Accepted Solutions
06-21-2018 02:48 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you are getting an ink cartridge error.
Don’t worry, I assure you I will try my best to get this sorted.
I will send you a private message as I need some more information to check this issue.
Please check your private message icon in the upper right corner of your HP Forums profile.
Next, to your profile name, you should see a little blue envelope, please click on it.
Please reply back only to private message with the requested information.
I await a response at your earliest convenience and you have a great day!
If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!
Take care.
Cheers!
The_Fossette
I am an HP Employee
06-21-2018 02:48 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you are getting an ink cartridge error.
Don’t worry, I assure you I will try my best to get this sorted.
I will send you a private message as I need some more information to check this issue.
Please check your private message icon in the upper right corner of your HP Forums profile.
Next, to your profile name, you should see a little blue envelope, please click on it.
Please reply back only to private message with the requested information.
I await a response at your earliest convenience and you have a great day!
If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!
Take care.
Cheers!
The_Fossette
I am an HP Employee
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