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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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10-15-2017 09:00 AM
I have just upgraded my iPad to iOS 11 now unable to print. Anybody else found this problem or can advise how to resolve it.
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10-16-2017 11:42 AM - edited 10-16-2017 11:42 AM
Welcome to the HP Forums. I would be happy to help you with your HP Envy 4523 Printer. I understand that you unable to print from iPad after iOS 11 update and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well.
- On the printer, make sure a solid blue light is on next to the Wi-Fi Direct/HP wireless direct button or an Wi-Fi Direct/HP wireless direct icon displays on the control panel.
- Press the Wi-Fi Direct/HP wireless direct button or navigate the control panel menu settings to find and touch Wi-Fi Direct/HP wireless direct.
- On your Apple iOS device, tap Settings, and then tap Wi-Fi.
- Under the Choose a network menu, select your printer. The printer name begins with DIRECT.
If prompted, type a password. The default password is 12345678.
Now, try the steps below to print:
- In the app that you want to print from, tap the Action icon ( or ) to display the menu options.
- Tap Print. The Printer Options menu displays.
- On the Printer Options menu, tap Select Printer. A list of available printers on the network displays.
- Tap your HP ePrint printer in the drop-down menu. The Printer Options menu displays again and shows your selected printer.
- If you do not need to change print options, tap Print to send the print job to the HP printer.
Let me know if that works.
Cheers.
Sandytechy20
I am an HP Employee
10-16-2017 11:42 AM - edited 10-16-2017 11:42 AM
Welcome to the HP Forums. I would be happy to help you with your HP Envy 4523 Printer. I understand that you unable to print from iPad after iOS 11 update and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well.
- On the printer, make sure a solid blue light is on next to the Wi-Fi Direct/HP wireless direct button or an Wi-Fi Direct/HP wireless direct icon displays on the control panel.
- Press the Wi-Fi Direct/HP wireless direct button or navigate the control panel menu settings to find and touch Wi-Fi Direct/HP wireless direct.
- On your Apple iOS device, tap Settings, and then tap Wi-Fi.
- Under the Choose a network menu, select your printer. The printer name begins with DIRECT.
If prompted, type a password. The default password is 12345678.
Now, try the steps below to print:
- In the app that you want to print from, tap the Action icon ( or ) to display the menu options.
- Tap Print. The Printer Options menu displays.
- On the Printer Options menu, tap Select Printer. A list of available printers on the network displays.
- Tap your HP ePrint printer in the drop-down menu. The Printer Options menu displays again and shows your selected printer.
- If you do not need to change print options, tap Print to send the print job to the HP printer.
Let me know if that works.
Cheers.
Sandytechy20
I am an HP Employee
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