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blue screen and lights flashing, won’t print

hP Envy Photo 7855
iOS

Printer was working fine next day try to send job to the printer via HP Smart app and screen is blue other lights are flashing code is C4EB8024

1 REPLY 1
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HP Support Agent
HP Support Agent
9,866 9,859 622 752
Message 2 of 2
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HP Recommended

blue screen and lights flashing, won’t print

Hi @Bgbolstad

Welcome to the HP Support Community. I understand you are not able to print due to an error on the printer. I'd be happy to assist you.

 

Let us try these steps to resolve this issue:

 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware (If possible)

Click here to know different methods of updating printer firmware.

 

Check if the print carriage is moving freely inside the printer.

Refer to this document for more info.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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