03-13-2014 07:11 AM - last edited on 03-06-2017 09:16 AM by OscarFuentes
Welcome to the HP Support forums. I understand that you are getting black vertical lines on your printed documents.
I’ve included the trouble shooting document titled Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. Please choose your operating system and follow the steps. If you are using Mac OS X 10.9 Mavericks please follow the steps for Mac OS X v10.6, v10.7, and v10.8.
Please click the Thumbs Up to show you like my post or to say thanks!
I work on behalf of HP
06-26-2017 03:19 AM
I'm having the same problem, but the link with the solution is not working. I got a 404 not found page.
Please can you share an updated link for the solution.
Thanks in advance,
06-27-2017 11:14 AM
Hey there! @hhmusik, Thanks for stopping by the HP Support Forums!
I understand your printer is printing black vertical line over the text printed.
Don't worry I'll try to help you out.
Did you make any changes to your printer?
Does the issue persist when you make a copy from your printer?
Have you tried printing from a different application?
Please try the steps recommended below.
Clean the ink cartridges
The ink cartridges could be clogged, and you might need to clean them several times to restore print quality. Use the automated tool to clean the ink cartridges.
To avoid issues that require cleaning, always turn the printer off with the Power button.
Search Windows for your printer model name, and then click the printer name in the list of results.
The printer software opens.
Click Print & Scan, and then click Maintain Your Printer.
HP Toolbox opens.
Click the Device Services tab.
Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the ink cartridges.
When the printer finishes cleaning the ink cartridges, click Print to print a test page.
Examine the test page.
If the print quality is acceptable, you do not need to continue troubleshooting.
If the print quality is unacceptable, follow the on-screen instructions to run a Second-level clean.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform the cleaning again.
Let me know if this works!
Have a great day ahead!
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!