10-13-2018 09:13 AM
Trying to use ePrint.
All email addresses (printer, originator) checked and verified.
Sender an 'allowed' address
Receive email confirmation that ePrint job has been received and is being readied for printing
Job doesn't show in printer queue
Job doesn't print
This keeps on happening despite going through the troubleshoot procedure for ePrint several times, rebooting everything etc etc...
10-14-2018 11:28 PM - edited 10-14-2018 11:30 PM
A warm welcome to the HP support forums and a good day to you. I have reviewed the post. I realize that you have posted for the first time and it will be an honor to assist you here as you area valued Hp customer. Brilliant description and great presentation of the issue. Kudos to you for that.
- Did this happen after a recent software or Windows update?
For now, try these steps:
- Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen... perform steps from the section “Step 1: Reset the printer
- Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
- Use a USB cable to update the printer’s firmware connecting it to a computer.
Then from this link: https://support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/1649... (HP Printers - HP ePrint Email Job Does Not Print) perform all the prescribed steps. This should fix the issue.
Also run all the latest Windows 10 updates completely.
Update the router's firmware also.
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂
I am an HP Employee
10-18-2018 12:16 PM
been travelling with work ever since I posted the issue, so haven't had a chance to log into sort it (the issue is with my private, home printer not work one). Will have time to try it out over the weekend so will accept or otherwise comment on the solution then, Thanks for your response, much appreciated
10-18-2018 03:15 PM - edited 10-18-2018 03:15 PM
it is awesome to hear from you. Thanks for the update. I will be waiting for you with a hawk's eye and keeping my fingers crossed. Please try these steps and break some good news that is music to your ears and mine. I appreciate amply your time and patience.
Take care and have a blessed week ahead.
I am an HP Employee