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SteveWGCI
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ePrint rejecting emails

HP OfficeJet Pro 8020 series
Microsoft Windows 10 (64-bit)

Emails sent to ePrint are getting rejected by HP for 1 domain with error 550 5.7.1 Command rejected 

Other Domains can send print jobs to the same printer and they work without issue

What are the requirements for ePrint?

Why do emails get rejected with error 550 5.7.1 Command rejected ?

 

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HP Support Agent
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ePrint rejecting emails

@SteveWGCI

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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SteveWGCI
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ePrint rejecting emails

I have reviewed the linked document and the relevant section is

Enter only the printer email address in the 'To' field: only the printer address is in the to/cc fields

Add text in the 'Subject' field: Subject is not blank

Attach no more than 10 items to the email: 1 attachment of 11.5kb size

Documents: Attachment is a word document

 

The exact same email is accepted from 1 domain but rejected with error code of "550 5.7.1 Command rejected " from another domain.

The email is being rejected by HP servers

How do I get this domain whitelisted so we can use the ePrint functionality?

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HP Support Agent
HP Support Agent
18,434 18,342 1,050 1,152
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ePrint rejecting emails

@SteveWGCI

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope this helps.

Cheers.

Sandytechy20
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation