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‎09-20-2017 08:30 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M277
Operating System: Microsoft Windows 7 (64-bit)

When I first got my printer I setup eprint and it worked fine.  Today I tried to eprint something and it did not work.  I've tried sending it several times, but had no luck.  In HPconnected it says the printer is online and printer is ready.  The email address is in the allowed senders list.  I tried sending 2 different files, a PDF and a picture.  None of it works.  

 

I've reset the router, printer, modem.

 

 

Any other suggestions?

7 people had the same question
5 REPLIES 5

‎09-20-2017 08:38 PM - last edited on ‎10-06-2022 07:34 AM by Retired

HP Recommended

Hi,

 

By ePrint I am assuming you are using email to print to send an attachment to the printer email address?   Did you receive an acknowledgement email from HP ePrint server that confirm that the email message has been received.  Sometimes it takes a while for the document to be printed due to Internet and server delay.   There are also some limitation with HP ePrint such as the size of the attachment and for PDF file it must not be password protected.   Please refer to this online help on using HP ePrint https://support.hp.com/us-en/document/ish_2060244-1929404-16 Hope this helps

I am an HP employee, but I am speaking for myself.
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‎09-20-2017 08:39 PM

HP Recommended

Hi Spider717,

 

In your case, I suggest you to check if printer's ePrint email address has changed. 

 

You can also try to reset ePrint.

 

please refer to this link for more information:

https://support.hp.com/us-en/document/c03721293

________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Say "Thanks" by clicking the thumbs up in the post that helped you. :generic:
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‎09-20-2017 09:00 PM

HP Recommended

 

 Hi Spider 717,

 

You may try few simple steps here:

1. Try to update your ePrint App/Web Service version. Try to do eprint.

2. or Uninstall your HP ePrint App and Install it again. Try to do eprint.

3. Ensure your printer FW updated.

4. Main swicth power off and on the printer, let it restart and at idle mode. Try to do ePrint.  

 

You may refer below links, and follow instructions:

 

HP LaserJet Enterprise and HP LaserJet Pro - Setup 'HP ePrint via email'

https://support.hp.com/us-en/document/c02981597

 

HP ePrint Support Center

https://www.hpconnected.com/cms/HPC/ePrint/

 

Hope this help.

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others. .
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‎09-21-2017 12:16 AM

HP Recommended
Not password protected file. I didn't receive acknowledgement after sending the file. It's been 12 hours so I think that enough time.
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‎09-21-2017 12:17 AM

HP Recommended
the email address hasn't changed. Checked that.
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