06-19-2019 02:18 PM
Thank you for posting your query on HP Community,
Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.
For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware
If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
If the issue persists, I would suggest here is to disable and re-enable webservices and setup the eprint again.
You may follow the steps suggested in this support document for - HP Printers - Printing with HP ePrint
Let me know how it goes for further assistance.
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I am an HP Employee
06-20-2019 11:47 AM
i am sorry but din't worked
1. printer was updated.
2. i folow your instructions for hard reset but additional settings didn't appeared after that.
3 i re-enable web services but additional settings didn't appeared
06-20-2019 06:59 PM
In this scenario, I would suggest the next option would to login to EWS page and check the settings.
To open the embedded web server through a network
1. Find out the IP address or hostname of the printer by touching (Wireless) or (Ethernet) or by printing a network configuration page.
NOTE: The printer must be on a network and must have an IP address.
2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 22.214.171.124, type the following address into the web browser: http://126.96.36.199.
Click the Settings tab.
Check the Preferences section, Once done click on Apply
Let me know the outcome.
Take care and have a great day!
I am an HP Employee