Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎03-19-2017
Message 1 of 3 (150 Views)

hp 8620 suddenly won't airprint

Product Name: hp officejet pro 8620
Operating System: Mac OS X 10.7 Lion

Suddenly my hp 8620 won't airprint

had no problem two days ago

any suggestions??

Reply
0 Kudos
Highlighted
Grad Student
Posts: 194
Member Since: ‎08-21-2014
Message 2 of 3 (121 Views)

Re: hp 8620 suddenly won't airprint

Hi @audalb,

 

Welcome to the HP Support Forums!

 

On the printer, is the wireless light blinking or is it on and steady? Was there any break in the wireless connection from two days ago, such as a power outage, or an unplugged power cord to the router or printer?

 

If not, the printer might need a firmware update. Go to Updating Firmware on the Printer > Update directly from the printer for the steps to check and update the firmware, if necessary.

 

Let me know if that helps!

Cloud Queen
I work on behalf of HP.

Click the thumbs up + button if I have helped you.

Mark Accepted Solution if your problem is solved.
Intern
Posts: 45
Member Since: ‎01-12-2015
Message 3 of 3 (92 Views)

Re: hp 8620 suddenly won't airprint

Hi,

 

Alternatively, you can connect to the printer using WiFi Direct connection.

 

This connection type (Wifi Direct) connects your Mobile device/computer Wifi directly to your printer and does not requires Wifi Router and is the preferred way i would use PROVIDED i do not need to continue the connection to the Wifi router network for surfing.

 

Do also remember to reconnect back to your WIFI router network to get internet connection after printing.

 

The password to connect to your printer Direct Wifi is either in the front panel display of the printer or you need to print it out by holding the WIFi button for 3 sec. Hope this helps.

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP) .
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation