hp envy 5530 is saying offline not connected

[rubygxx]

My HP envy 5530 is showing as offline, status not connected, but it is connected, the wireless light is on and steady, i have googled and done a few things , none having worked, this printer was previously set as default printer but for some reason it was not yesterday, i set it back as default printer, got a message popping up saying something like windows will no longer moniter the printer if i set this as default, dont know what that was about, i have printed a HP network configuration page which has network status as ready, i found another suggestion saying to go to printer properties and ports , but when i tried to follow rest of instructions i get this message : an error occured during port configuration this operation is not supported, i tried windows troubleshooter which says : turn on the printer HP envy 5530 (network) the printer needs to be turned on in order to print, IT IS ON, also done a network diagnostics  test which says connection status in green, and no issues with connection, i did a system restore to 4 days ago because printer worked fine then and has done until now, that has not worked either, i need my printer but dont know what else to do, it has always been perfectly fine until yesterday, last time i printed was about 4 days ago and it was fine, any help and suggestion appreciated

[sabretooth04]

These settings are for setting up your wireless or wired printers to:

* Stay connected to your router
* Fix printer ‘offline’ status
* Wake from sleep mode
* Speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and MUST be outside the DHCP address range of the router. This is because printers are the only external devices that do not have the ability to automatically interrupt the router for a new DHCP address once the least time expires.  

After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers’ new static IP address.

1. Set a static IP in the printer outside the DHCP range of the router (check your manual).  This Static IP is important as DHCP IP addresses will change upon different power up sequences of your devices.  You always want your printer to come up with the same IP address all the time.  See how to do this here:

http://www.watchingthenet.com/linksys-tip-assign-static-ip-address-to-printer-while-using-dhcp-on-yo...

This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed.  Then after setting the static IP in the printer, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address.  

To see why this problem exists and how to fix it, watch this video here for Windows.   Scroll down for MAC information.

https://www.youtube.com/watch?v=ZEqvUKxWmq4

How to set a Standard TCP/IP port.  This is important.

a.    Click Start/Devices and Printers.  Right click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, input the Static IP address you just set from the above information.  Example:  192.168.1.15.  The IP address will be copied under Port Name.  This is OK to leave this alone or you can put in your Printer Model.
d.    Select Next and Finish the Wizard.

If you create a TCP/IP port without a static IP above, you may lose your TCP/IP connection and have the same issue. This is because your network has powered up differently giving you a different DHCP address to the printer that does not match the TCP/IP address above.  This could occur at anytime just like the video shows.

For MAC PCs perform the above Static IP setting in the router and then watch here on how to perform your IP setting for MAC computers.

https://www.youtube.com/watch?v=A5tNFjEBDOw

By performing the above, the printers Embedded Web Server (EWS) will now work all the time by going to your Printers Static IP address in your browser.  

2. Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0) if your printer supports this.  Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off, or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported).  You also may not find this setting.

3. If the printer supports and has IPv6 enabled, disable IPv6 in the printer.

4. Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This may cause the printer to intermittently drop offline and disconnect.

5.  Make sure your printer and router are at least 5 feet apart from each other.

Additional steps to be taken if you continue to have the problem (if they are posted)…

[rubygxx]

Hello , thanks for your answer, apparently my daughters boyfriend was watching a film up in the room and the film kept freezing, so he went to the router and disconnected it and reconnected , after that the film worked fine, but also my printer suddenly started printing the things i had been trying to do all day, have no idea why this worked as there did not seem to be any problem with the connection downstairs, my laptop was online without issues , the printer wireless light was on and steady so i never though there was anything wrong with my connection even though the printer in devices and printers was saying it was offline and not connected i could see it was on and onnected, going to print out this reply though and keep for future ref. just in case this becomes a problem again

[Jo1956]

Hi my printer was saying "not connected" and i watched the youtube link and put in my IP address but as I was doing it it did it automatically for me?!?!  Which I thought was odd......but the printer is now connected and working....but was afraid someone was hacking into my Imac!! 

I only started putting in the IP address in the settings and it automatically took over!!

Is this correct??

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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