12-31-2018 01:43 PM
I have spent hours tryingt to get my printer to print wirelessly, but without success. It is connected to the network as indicated by the EWS (both with respect to "wireless" as well as "wireless direct printing", and the display screens in the network section say the same. BUT the outside wireless icon (on the panel, but not in the display) is off, which tells me there is an issue. My router also says the printer is connected to the home wireless network. I cna print using the eprint (email) tool, but I cannot print directly from the computer, by which one chooses the printer wirelessly and the print comes out in the printer.
I have checked updates (all good there), rebooted all machines (laptop, printer, and router), and checked all options I see in the printer itself, EWS, and HP Utility. I also 'restored network settings' to default in the printer, and re-did the whole setup again. I also uninstalled the printer from my laptop (Mac) and installed it again.
Any ideas? HP will no longer provide support because warranty expired.
Solved! Go to Solution.
01-01-2019 09:27 AM - edited 01-01-2019 09:29 AM
A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.
As per this document, HP Officejet Pro 8600 printer is not compatible with macOS 10.14 Mojave and the drivers are not available from the HP website or Apple Software Update. However, HP Officejet Pro 8600 printer is AirPrint compatible. Let's try setting up the printer with Apple AirPrint. Here is how to do it:
Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer and Mac software:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign , click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.
6.) Try to print and scan.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
01-01-2019 09:51 AM
Thanks very much for the tips. I had already done this, but did again, just in case. As before, the computer says the print job was sent, but nothing came out in the printer... E-print does work however... but I rarely need to use this function....
01-02-2019 04:17 PM
It looks like you were interacting with @senan6806, but he is out for the day. I'm KrazyToad & I'm at your service.
Since ePrint is working fine, it means the printer is connected to the Network
I suggest we Reset the Printing System and then Re-Add the Printer as Airprint
Resetting the printing system removes all printers and scanners from the printers queue and clears all print jobs and print settings from the system, including printers and scanners that are not from HP
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners, Print & Scan, or Print & Fax.
Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
Figure : Clicking Reset printing system
Click Reset or OK.
If prompted, type your username and password, and then click OK.
The printing system resets.
Turn off the printer, wait 5 seconds, and then turn on the printer.
Wait until the printer is idle and silent.
In the Printers window on the Mac, click the Add button .
Select your printer from the list, and then click Add.
It might take a few seconds before your printer displays in the Printers list.
Add the Printer as Airprint
Try printing and let me know how it goes
Thank you 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
01-03-2019 07:20 AM
Thank you for the feedback. I finally was able to get it to work when I rebooted the router and printer and turned them on (first router, then printer). I had rebooted them before, but somehow it made the trick this time. PROBLEM SOLVED!
09-20-2019 07:15 PM
I can email word docs as attachments to my 8600 eprint just fine.
But I cannot print directly from my chromebook. I HAVE been able to do this for over a year, and suddenly it doesn't work.