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‎07-09-2020 05:20 AM - edited ‎07-09-2020 05:21 AM

HP Recommended
Product: HP Office Jet 5200 All-in-One series
Operating System: Microsoft Windows 10 (32-bit)

Als ik het draadloos netwerk op mijn printer bekijk is alles in orde. 
Ik zie de IP-code, het netwerk, MAC-code, en Hostnaam. 


Steeds als ik met mijn laptop  wil afdrukken kan dit niet. 
Mijn printer is 'offline', ik heb via HP Doctor en online-hulp al meerdere keren de printer online willen krijgen zonder succes. 
Het enige probleem wat ik kan uitmaken is dat het netwerk wordt gedeeld in het gebouw (studentenkot). 
Dit mag toch geen probleem zijn bij het aankopen van een printer?   
Terwijl mijn printer als laptop verbonden zijn op hetzelfde netwerk en dit op beide ook aangeeft. 


Wat kan ik doen om mijn printer toch online te krijgen? 

 

Innas_0-1594293691016.png

 

 

1 REPLY 1

‎07-12-2020 02:50 AM

HP Recommended

Hi @Innas

 

Welcome to the HP Support Community.

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

 

If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" button.

 

Have a great day!

Asmita
I am an HP Employee

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