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printer problems

Microsoft Windows XP

My HPphotosmart 6520 printer showes that it is connected to internet network with a strong signal but my HP Pavilion computer will not recognize it.

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Message 2 of 2
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printer problems

Hey @Choocher, welcome to the HP Forums! 


I'd like to help you with your Photosmart 6520 and I understand that currently you are unable to print. I see that you have the printer connected wirelessly with a good signal strength but your computer is simply not recognizing it. Please use the following document to troubleshoot the issue and let me know the outcome of your efforts: HP Printers - Printer is Offline (Windows).


Although you may not see an 'offline' message, the solutions presented in the document can help. 


If the issue persists, let me know and I will do all I can to help. If on the other hand this resolves the issue, please be sure to click the Accept as Solution button below. 



I work on behalf of HP

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