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HP Support Agent
HP Support Agent
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Message 11 of 13
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printer won't wake up

@mochaphobic

 

Thank you for the update. Performing the factory reset may resolve this issue.

Keep me updated.

KUMAR0307
I am an HP Employee

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mochaphobic
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Message 12 of 13
252
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Solved!

printer won't wake up

Thanks for all your help.  Resetting it back to factory settings seems to have worked.  I'm going to mark it as resolved.  If it stops working again, then be getting a brand new one since it's probably time.  I appreciate all your guidance and help with this long process!

 

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HP Support Agent
HP Support Agent
6,139 6,132 397 484
Message 13 of 13
240
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HP Recommended

Solved!

printer won't wake up

@mochaphobic

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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