06-12-2019 06:14 AM
Thank you for the update. Performing the factory reset may resolve this issue.
Keep me updated.
I am an HP Employee
06-15-2019 06:19 PM - edited 06-15-2019 06:20 PM
Thanks for all your help. Resetting it back to factory settings seems to have worked. I'm going to mark it as resolved. If it stops working again, then be getting a brand new one since it's probably time. I appreciate all your guidance and help with this long process!