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Honor Student
Posts: 4
Member Since: ‎06-29-2017
Message 1 of 4 (321 Views)
Accepted Solution

scan to chrombase

Product Name: hp envy 5544
Operating System: Chrome OS

cant find way of scanning from hp envy 5544 to lg chrome computer.can scan documents etc no problem but cant scan to computer

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Accepted Solution

Re: scan to chrombase

Thanks for the reply, looks like there was a confusion. If I am not wrong, you are looking to scan a photo/document to your chromebase, is that right?

To scan a document or photo to your chrome OS computer, you need to open a browser on the computer. 

Enter the ip address of the printer to bring up the EWS page of the printer. 

From the EWS page you can scan a document or photo and save it on your Chrome OS computer. 

 

Hope this helped. 

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HP Support Agent
Posts: 11,443
Member Since: ‎07-19-2016
Message 2 of 4 (134 Views)

Re: scan to chrombase

Hello koikoi,
 
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!


I understand that you are having scanning Issue from your LG Chromebook.

 

Try and print from the different operating system.

Make sure if the printer is connected to the network / Make sure the USB is connected.

You can also try to copy and see if the printing or not.

 

Follow the below trouble shooting steps to resolve the issue.

 

Print documents or photos saved in Files, Google Docs, Drive, or Photos.

  1. On the Chromebook, open the document or image you want to print.

  2. Click the Print icon .

    The Google Cloud Print window opens.

  3. Under Destination, click the Change button.

    The Select a destination window opens.

  4. Under Google Cloud Print, select your printer.

  5. Change any print settings if necessary, and then click Print.

For more troubleshooting click on Document.

 

Please let me know if this helps resolve the issue.Cheers!

 

The_Fossette
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎06-29-2017
Message 3 of 4 (107 Views)

Re: scan to chrombase

Thanks for your answer,but was not the question !!!

i have hpenvy 5544 printer that i want to scan to my lg chromebase computer,it scans ok but how do i scan to computer?

HP Support Agent
Posts: 8,105
Member Since: ‎10-12-2016
Message 4 of 4 (75 Views)

Re: scan to chrombase

Thanks for the reply, looks like there was a confusion. If I am not wrong, you are looking to scan a photo/document to your chromebase, is that right?

To scan a document or photo to your chrome OS computer, you need to open a browser on the computer. 

Enter the ip address of the printer to bring up the EWS page of the printer. 

From the EWS page you can scan a document or photo and save it on your Chrome OS computer. 

 

Hope this helped. 

Chimney_83
I am an HP Employee

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