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- Re: server connection error 403 on photosmart 5520
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11-19-2013 11:02 AM
Hi L4leather,
I'm sorry to hear you are having issues with your scan to email.
When you are getting an error displayed on the printer when using the scan to email app you will need to contact HP Cloud Services for a real time server status update. If you live in the US/Canada region please call 1-855-785-2777. If you live outside of the US/Canada region please click on the link below to get the Technical Support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Regards,
Happytohelp
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I work on behalf of HP
11-20-2013 04:47 AM
I am having the same frustrating issue - been working fine but now can't scan to email. All other wireless functions working fine. Please can you send me the instructions as the HP troubleshooting webpage is worse than useless. I have a photosmart all in one 5520. Thanks Gillian
11-20-2013 05:42 AM
11-26-2013 01:10 PM
Hi Shaun,
I'm sorry to hear that you are having a problem with your scan to email. I'm going to give you the same recommendation that I gave L4leather.
When you are getting an error displayed on the printer when using the scan to email app you will need to contact HP Cloud Services for a real time server status update. If you live in the US/Canada region please call 1-855-785-2777. If you live outside of the US/Canada region please click on the link below to get the Technical Support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Regards,
Happytohelp
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I work on behalf of HP
12-11-2013 07:37 AM
12-12-2013 12:04 PM
Hi there,
I understand you're getting an error 403 on your Photosmart 5520 when trying to use the scan to email feature. I will certainly do my best to assist you with this!
I will send you the reset in the end if we can't get this working, but at this point that reset isn't going to help the issue you're having.
The best thing to try is to power cycle your network. To do this, first turn off your printer and your computer, and then once they are off completely please go to your router and pull the power cord for 30 seconds. Once you plug the router back in, wait for all the lights to return to normal. Once the lights are back turn the PC then the printer back on. Once everything is settled, please try the scan to email again.
If that doesn't work, I would then advise that you call Cloud Services to make sure everything is working on their end as well. You can find all the information in happytohelp01's post just above yours.
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP
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