the paper size detected by the printer sensor does not match

[Jboy53]

the paper size detected by the printer sensor does not match Why why why will this new machine print my envelopes i tried different suzes adjust paper and paper sizes etc etc i feel by now i have made a terrible mistake getting this so far CRAP printer only three days and it wont do much atall direct me urgently re above somebody Thanks 

[Dvortex]

Hello @Jboy53 – Hope you are well 🙂

Thanks for stopping by the HP Support Forums! I read about the printer issue and wanted to stop in to share my suggestions with you.

Going through your post, it looks like you purchased new Envy 5540 printer and is having difficulty while printing different paper sizes and envelopes. I think you need to try and change some of the paper settings to get this machine working fine for you. Also, you can find all the support documents from here: http://hp.care/2bNzS7h

Alternatively, try the below-mentioned link to change the paper settings to print documents and envelopes.

To change print settings in MAC OS: http://hp.care/2ilFdZ4

To change the print settings in Windows: http://hp.care/2ilBRVU

Printing envelopes in MAC OS: http://hp.care/2ilJ20t

Printing envelopes in Windows: http://hp.care/2ilF3Ra  


Please let me know if this resolves the issue, or if you require further assistance.

Good luck & Wish you a very happy new year 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Jboy53]

Thnx for message it has done nothing to assist me . Let me exolain again i am using printer not from Pc Mac or Windows i am using it wifi wirelessly frim iphone and ipad and i have tries setting paper settings to all envelope sizes but still the above message keeps coming i am just unable to assertain how to sort the problen..

[Dvortex · Accepted solution]

Hello @Jboy53,

Thanks for the update!

Try using the HP AiO Remote app to print from your iPad / iPhone. HP AiO is a great app which will help you print from your mobile devices with more ease and also you can change all the settings using the app.

You can get the instructions and the download link here: http://hp.care/2fCNSCS 

Hope that helps!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!