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12 months free instant ink offer missing

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Envy 6220
Microsoft Windows 10 (32-bit)

Hello. My daughter purchased a HP Envy 6220 with 12 months free instant ink. She purchased this from ARGOS. It was a gift for me so I could replace an old printer. When I opened the box there was little sticker saying  up to 12 months free and to look for the flyer inside the box. There was no flyer. When I signed up for Instant Ink it said only 3 months free, not 12. I went ahead and signed up for the £3.49 option assuming it would change to 12 when it completed the sign up. It didn’t. Can someone advise how to get the 12 months as promised. I have screen grabs of the product from ARGOS and the receipt. They all clearly show 12 month free instant ink included. Can someone help? Thank you. 

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@Jem50, Welcome to HP Support Community!


Have you tried contacting Argos? If no, please do contact them immediately and check for details.


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


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