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andytl
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2 months free trial of instant ink with new printer bought

HP Deskjet 3700

Hi, I;ve bought a new 3700 with two months instant ink free trial however no promotional code given.
I have activated instant ink but no free period is identified on my account. There was no promo code in the box!

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Level 7 JillSa
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2 months free trial of instant ink with new printer bought

@andytl 

Hi, the 2 month free trial is automatically applied if you sign up for Instant Ink within 7 days of setting up the printer via 123.hp.com or the Smart App.   If you set up the printer and then after 7 days decide to try Instant Ink you won't get the 2 month free trial.  

If you log into your instant ink account page it will say on the Home page under the PLANS section if you have free months.

I'm assuming you signed up after the offer expired, if you didn't, please let me know.

JillSa

I am an HP employee.
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andytl
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Thanks for the message. I signed up for instant ink via the app on the day I bought the printer!

 

However I have no free months showing 

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Level 7 JillSa
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@andytl 

I'll send you a private message so I can apply your free months!!

JillSa

I am an HP employee.
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andytl
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All sorted, thank you.

Although I wonder how many other customers are also missing out on free months they are entitled to!

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Level 7 JillSa
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I appreciate you providing me the details on your experience as I"m having it tested inside.

JillSa

I am an HP employee.
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utsolomon14
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Hi Jill,

 

I didn't know about this offer and barely missed the 7 day enrollment period. Can I still try the two month trial on the larger plans?

 

I signed up March 21, 2019 (so 13 days ago). Thanks!

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Level 7 JillSa
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@utsolomon14 

Hi and sorry for delay in response, I've been on vacation.  I looked at your account and you signed up for the 15 Page free plan so you are already getting the service for free up to 15 pages.   If you would like to take advantage of the 2 free month offer on a paid plan you would need to upgrade to the 50, 100, 300 page plans and I can apply the 2 free months.

Good news is that your plan is already free!

Just let me know.

JillSa

I am an HP employee.
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baiclaer
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Hi,

I contacted support via chat and they resolved the issue quickly. I also got replies on this thread but the chat was faster. Everyone very nice & helpful.

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dhewitt
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Hi, I purchased the HP ENVY 5055 as a birthday gift for my daughter in March. I didn't know I had seven days to signup for the freetrial.

 

Please advise.

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