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‎05-24-2020 06:57 AM

HP Recommended
Product: 3835/3830
Operating System: Microsoft Windows 8.1 (64-bit)

Hi all

I am at cross roads. Bought new 3585/3530 ink jet printer 652. I was very happy over the moon. I unboxed and installed the software. Inserted the setup cartridges. Set up wifi and printed a few picture all wonder. After the color setup 652 cartridges was finished and the black was 3/4 away from being completed. I bought two new colour and black genuine hp cartridges 652. I removed colour set up cartridge and inserted the new 652 colour cartridge.  When I got a error incompitable cartridge message. I tried removing the black setup cartridge and installing the new black 652 still no luck. I also notice that my printer only has 6months warranty left when I register the printer on hp site. The box and advisement say 1 year. I really like this printer but I am already having problems. I feel there something wrong with the printer. I want to send it back to the retail shop. What should I do? 

1 REPLY 1

‎05-28-2020 11:40 AM

HP Recommended

@3585, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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