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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ladyj52
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Message 1 of 6
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Solved!

4 Month Free Trial

HP Recommended
Office Jet Printer

I don't see any information on how to activate my 4 month trial to instaink can someone

 help? thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 6
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Hi @Ladyj52,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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Jay_G24
HP Support Agent
HP Support Agent
16,217 16,172 1,304 1,497
Message 2 of 6
Flag Post
HP Recommended

Hi @Ladyj52,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
tokarthikc
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Message 3 of 6
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HP Recommended

Same issue to me as well. how can i receive the 4 month free ink

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Apes553
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Message 4 of 6
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HP Recommended

Hello how can I send you my image as well? Thank you. 

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Kyla95
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Message 5 of 6
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Hello there,

 

I am also experiencing this issue with activating my 4 month free trial of Instant Ink.

 

I followed the instructions on the HP Smart App which asked me for a claim code that I located by printing out Printer Info or something along those lines, however when I enter the claim code the page just shows where the plans should be and a constant loading circle icon and the page does nothing else.

 

I have also tried it on my mobile Internet browser but the same thing happened. Can someone advise how to fix this please?

 

Many thanks

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Kumar0307
HP Support Agent
HP Support Agent
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Message 6 of 6
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@Kyla95, Welcome to the HP Support Community!

 

The free months will be auto-credited to your Instant Ink account after you have completed the enrollment. Check if the printer is enrolled in Instant Ink.

Refer to - Enrolling in HP Instant Ink

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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