4 Month Free Trial

[Nathanvtr]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL:  https://h30434.www3.hp.com/t5/HP-Instant-Ink/4-Month-Free-Trial/m-p/8245475#M19347 

Hi there,

installed my printer today and having this very same issue can you advise how I can resolve this.

Thanks

[Jay_G24 · Accepted solution]

Hi @Nathanvtr,

I'd like to help!

Could you brief me on the issue?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[Nathanvtr]

I have replied to your DM.

I do think that if HP have adjusted the trial since these printers were shipped to customers and retailers that they’re should be none of this.

Had it not been for someone else having the same issue and posting online I would have had to call customer services.

Thats not a great start for HP in my book and previously I only used HP products and this would never have happened.

Hopefully you will get this sorted out for others so they don’t have to go through this process.

[Nathanvtr]

Thanks for sorting it out.

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!