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07-08-2019 12:11 AM - last edited on 07-08-2019 08:03 AM by kevin-t
I am having a similar issue.
I was setting up my printer on my mobile device, and one of the questions is asking how I would like my ink set up (number of pages desired plus monthly cost). It stated that whatever option I picked, I would received the 4-month free trial as well. I had received a $5 prepaid card off of Amazon, and I had to look for it to include in the billing. When I returned back to my phone, the set up was completed. I didn't get a change to input any of my information. I tried to set up the HP smart ink again, but this time, it only offered my a 1-month free trial.
How do I get my 4-month free trial?
Mindy
Solved! Go to Solution.
Accepted Solutions
07-10-2019 12:52 PM
Hey there! @Mindyyy,
Please share a picture of the 4-month free trial. So we can credit you the free months to your account.
When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app, you are offered a free trial of Instant Ink.
The number of free months depends on the offer at the time and the country of enrollment.
You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires.
To confirm that you received your free months:
Check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan.
Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app.
Remember to take advantage of the free trial offer while you are setting up your printer!
Also, share us few details through a private message. So I can check the account details and help you with the issue.
Instant ink account number-
Instant ink email address-
Refer this article to know more information about enrolling in instant ink services. Click Here
Hope this answers your query!
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
07-10-2019 12:52 PM
Hey there! @Mindyyy,
Please share a picture of the 4-month free trial. So we can credit you the free months to your account.
When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app, you are offered a free trial of Instant Ink.
The number of free months depends on the offer at the time and the country of enrollment.
You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires.
To confirm that you received your free months:
Check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan.
Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app.
Remember to take advantage of the free trial offer while you are setting up your printer!
Also, share us few details through a private message. So I can check the account details and help you with the issue.
Instant ink account number-
Instant ink email address-
Refer this article to know more information about enrolling in instant ink services. Click Here
Hope this answers your query!
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
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