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Mindyyy
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4 month free trial

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I am having a similar issue.

 

I was setting up my printer on my mobile device, and one of the questions is asking how I would like my ink set up (number of pages desired plus monthly cost). It stated that whatever option I picked, I would received the 4-month free trial as well. I had received a $5 prepaid card off of Amazon, and I had to look for it to include in the billing. When I returned back to my phone, the set up was completed. I didn't get a change to input any of my information. I tried to set up the HP smart ink again, but this time, it only offered my a 1-month free trial.

 

How do I get my 4-month free trial?

 

Mindy

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4 month free trial

Hey there! @Mindyyy,

 

Please share a picture of the 4-month free trial. So we can credit you the free months to your account.

 

When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app, you are offered a free trial of Instant Ink. 
The number of free months depends on the offer at the time and the country of enrollment. 
You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires. 

 

To confirm that you received your free months:
Check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan. 
Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app. 

Remember to take advantage of the free trial offer while you are setting up your printer!
 

Also, share us few details through a private message. So I can check the account details and help you with the issue.

 

Instant ink account number-

Instant ink email address-

 

Refer this article to know more information about enrolling in instant ink services. Click Here

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

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A4Apollo
I am an HP Employee

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