4 months free ink trial gives two months

[Jameswhite]

I have just purcahed HP Deskjet 3762. On the box it states 4 months free trial of instant ink, but when I registerd it only offered me two months. Why?

[Rainbow23]

Hi @Jameswhite,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

When you enroll for the first time with a new printer, you might be eligible for a trial of HP Instant Ink.

1. To claim the trial that came with your printer, you must enroll during the eligibility period:
   1. Home / Home Office: within 7 days of printer setup.
   2. Business: within 14 days of printer setup.
2. During your trial, you can print up to the trial limit regardless of your plan.
3. You can change your plan at any time. If you change your plan during the trial, you are not charged.
4. There is currently no trial offer for the Paper Add-on service.

Want to make sure you received your ink or toner trial?

1. Sign into your account:
   1. Home / Home Office: Sign into your Instant Ink account
   2. Business: Sign into your Instant Ink for Business account
2. Click HP Instant Ink, then Overview in the left navigation menu.
3. Make sure the printer you are interested in is selected.
4. Your free months remaining are under Plan Details. Your free pages remaining during the month are in the Monthly Summary area.

 You may also refer to this link: https://support.hp.com/us-en/document/ish_3259776-1993270-16

I hope this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jameswhite]

Unfortunately this response did not address the issue. I did register within 7 days of the purchase. The issue is I have been given only two months of free ink trial, which the writing on the product states it includes 4 months of free ink trial.  HP needs to update their website to correctly give 4 months of ink to comply with their sale obligations. Please can HP extend my free ink to 4 months.

Kind regards 

Jameswhite

[Rainbow23]

Hi @Jameswhite,

We need some more information related to instant ink to address this issue. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link