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‎03-05-2021 07:48 PM

HP Recommended
Product: HP Envy Pro 6400
Operating System: Microsoft Windows 10 (32-bit)

I bought the HP Envy Pro 6400 at Costco last night, and on the box, it listed a 5 month free trial of HP Instant Ink. The instructions inside said to just sign up for an Instant Ink plan and that the trial would be offered automatically. I went throught the whole enrollment process and was never offered a free trial, as far as I can tell. I would like to redeem my 5 month free trial as promised at time of purchase. How can I go about doing this?

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2021 08:18 AM

HP Recommended

@foxgirlpress, Welcome to the HP Support Community!

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎03-06-2021 08:18 AM

HP Recommended

@foxgirlpress, Welcome to the HP Support Community!

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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