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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎01-08-2021 12:16 PM

HP Recommended
Product: HP Envy 6032
Operating System: Microsoft Windows 10 (64-bit)

Hi- I received my new HP Envy 6032 from Currys and set it up with the HP Smart app. The documentation/deal referenced a 5 month free trial included with my purchase and to redeem during the first 7 days of set-up. I've set the printer up OK and enrolled in the £1.99 per month for 50 pages plan but it didn't give an option to redeem the '5 month free trial'. I checked on the HP Instant Ink site and My Plan and it doesn't give any indication there that I'm currently on the '5 month' free trial. It doesn't say anywhere the period of time this trial is for so I'm unsure if this was the 5 month deal. It's not very clear. Please can you help me?

2 REPLIES 2

‎01-11-2021 07:22 AM

HP Recommended

Hi @NagaM,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎01-11-2021 09:58 AM

HP Recommended

Hi,

 

Shared you the requested details. Please assist.

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