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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
robtom
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Solved!

5 month trial hasn't been applied.

HP Recommended
HP Envy 6032
Microsoft Windows 10 (64-bit)

Hi there, I've bought a new HP Envy 6032 printer with a '5 month trial' of Instant ink included, however this has not been applied when I registered the printer yesterday.

 

Please could you help.

 

Thanks Rob

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Jay_G24
HP Support Agent
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Hi @robtom,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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RodrigoB
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Hello robtom, 

 

For questions about Ink Cartridges or Toner subscription plans, we recommend that you access the following site, it contains the main answers for most frequent questions about these plans: https://instantink.hpconnected.com/us/en/l/v2 

 

We also have a post to help you, check it out: HP INSTANT INK, HP+ PLANS: INK AND TONER 

 

If you still have questions, you can chat with our Virtual Agent. 

 

We hope these options be of help, thanks for visiting the HP Support Community.” 

I work on behalf of HP.
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robtom
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Hi RodrigoB,

 

Thanks for your prompt reply and suggestions.

However I cannot see how to change my 'Instant Ink' plan from one month to 5 month months trial within those sites.

 

I bought the HP Envy 6032 with the '5 month instant Ink' trial as part of the deal. Unfortunately when I registered the printer, this hasn't been applied and I cannot see any setting(s) to correct this.

 

If you need more information from me, please let me know.

 

Thanks Rob  

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Jay_G24
HP Support Agent
HP Support Agent
16,333 16,288 1,321 1,514
Message 4 of 6
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Hi @robtom,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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robtom
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Thanks for your help Jay, much appreciated. 😀

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Jay_G24
HP Support Agent
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You're welcome @robtom 🙂

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