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‎06-05-2021 12:44 PM

HP Recommended
Product: Envy 6020
Operating System: Microsoft Windows 10 (64-bit)

Hi, I purchased a new HP Envy 6032 from Amazon, and it arrived today. I immediately set it up and registered it, but when I signed up for Instant Ink it did not give me the 5 month free trial promised on the box, as shown in the photos. I was signing up within 7 days of registering, so it should have. At no point was the opportunity for a free trial offered, so I assumed it was added automatically, until I checked my account and it was not there.  Can the 5 months free trial be credited to our account, please, as has been done for others with the same issue please? That was one of the main attractions of buying this printer in the first place. Thanks.

 

IMG_20210605_183746479.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2021 03:53 AM

HP Recommended

Hi @JJ15672,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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1 REPLY 1

‎06-08-2021 03:53 AM

HP Recommended

Hi @JJ15672,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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