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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Envy 6032

I have recently bought a HP Envy 6032 from Currys with 5 months free Instant Ink.

 

I have gone through the set up and it asks which Instant Ink plan I wish to choose. It does not give me any option of getting the 5 month free trial.

 

Please could you advise of how to do this.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@JonnyH2, Welcome to HP Support Community!

 

I see that you're trying to claim the free months on the HP Instant Ink program, I'd suggest you complete the enrollment first. Once you log in to the account the free trial should be auto-activated, if it is not we can help you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@JonnyH2, Welcome to HP Support Community!

 

I see that you're trying to claim the free months on the HP Instant Ink program, I'd suggest you complete the enrollment first. Once you log in to the account the free trial should be auto-activated, if it is not we can help you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

HP Recommended

HI i have this same problem with the same printer

HP Recommended

@jon93

 

Welcome to HP Support Community


I would like to help

 

I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

I've got the same issue and posted about it a few days ago but not had a response yet. 

HP Recommended

@Micra

 

I would like to help

 

I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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