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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JoRusb
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5 months free ink trial not showing in My account

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Samsung Galaxy Note 9
Android 9.0 Pie

Hi - I received my new HP Envy 6032 today (13 Oct 2020) from Curry's. The documentation referenced a 5 month free trial included with my purchase and to redeem during set-up. I've set the printer up OK and enrolled in the moderate plan for £3.49 per month but it didn't give an option to redeem the 5 month free trial. I checked on the HP Instant Ink site and My Plan and it doesn't give any indication there that I'm currently on the free trial. Are you able to help? Thank you

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Jay_G24
HP Support Agent
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Hi @JoRusb,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
12,559 12,528 962 1,089
Message 2 of 2
Flag Post
HP Recommended

Hi @JoRusb,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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