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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jo77ua
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5 months free ink trial not showing in My account

HP Recommended
HP Envy 6032
Microsoft Windows 10 (64-bit)

Hi - I received my new HP Envy 6032 today (28th Dec 2020) from Curry's. The documentation referenced a 5 month free trial included with my purchase and to redeem during set-up. I've set the printer up OK and enrolled in the £1.99 plan per month but it didn't give an option to redeem the 5 month free trial  -  I did at the time use FREEINK to get 1 month free trial.  I checked on the HP Instant Ink site and My Plan and it doesn't give any indication there that I'm currently on the free trial. Are you able to help? Thank you

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Jay_G24
HP Support Agent
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Hi @Jo77ua,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Jay_G24
HP Support Agent
HP Support Agent
15,091 15,052 1,218 1,377
Message 2 of 2
Flag Post
HP Recommended

Hi @Jo77ua,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
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