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‎12-02-2020 08:19 AM

HP Recommended
Product: HP ENVY 6032
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have bought a new ENVY 6032 printer yesterday with 5 months instant ink free trial however no code is given to activate it.
I have activated instant ink but no free period is identified on my account. Could you please fix this?

4 REPLIES 4

‎12-06-2020 04:53 AM

HP Recommended

Hi @NitzNA,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎12-06-2020 07:37 AM

HP Recommended

Hi Team,

 

I have replied back to your message with the requested details.

 

Actually I am wondering how difficult it would be to associate the printer serial number with the offer promised when we register the printer online.

When we register the printer online it should have made a web service call to your server supplying the printer serial number and the registered email address. Why don't you query the offers related to the printer serial number and associate it with the registered user instead of back and forth messages with the support team?

 

I have literally wasted more than 1 hour in all these process.

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‎12-06-2020 10:41 AM

HP Recommended

I understand, but the offers are not tagged to serial numbers.

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Keep me posted!

 

 

 

 

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‎12-06-2020 03:32 PM

HP Recommended

Label on boxLabel on box

Please find attached the pic of the box.

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